Royal LePage Royal City Realty recognizes that privacy is a fundamental right of all citizens of Canada. We only collect personal information that is necessary to:
- Market and sell the properties of sellers in a professional and competent manner.
- Locate, assess and qualify properties for buyers.
- Provide useful, competent, and professional service to our clients and customers.
The Collection, Use and Disclosure of Personal Information
Only information necessary to facilitate the real estate transaction or otherwise provide professional and competent service to our clients and customers will be collected. No personal information shall be collected from an individual without first obtaining the consent of the individual to the collection, use and dissemination of that information. Express consent (oral or written) must always be obtained except when consent may be implied. Consent may be implied where the information is not sensitive and where it can be reasonably assumed that the individuals would expect the information to be disclosed in this fashion. Once information is collected, it will be used and disclosed only for the purposes disclosed to the individual.
All listing and buyer agreements must include the approved privacy clauses.
Disclosure for New Purpose
Any sales representative or employee using personal information for some new purpose that extends beyond the consent originally provided must obtain express consent of the individual. Request for information by law enforcement officials, lawyers, or other agents or court issued documents must be referred to the Administrative Manager.
Information must be protected in a manner commensurate with its sensitivity, value and criticality. This applies to records regardless of their physical form or characteristics or media.
Accuracy of Personal Information
It is the responsibility of this company to ensure that information that we collect, use and disclose is current, accurate and verifiable.
- All public property information should be verified
- Disclaimer of accuracy in approved form of this company or board should be attached to any disclosure of this information.
- All personal information should be updated only when c\necessary to fulfill the specific purpose.
- All updates to personal information must be accompanied with the date on which the update occurred.
Access to Personal Information
The Privacy Compliance Officer is the person responsible for responding to access requests and all such requests will be referred to him or her. All staff and sales representatives will co-operate fully with the Administrative Manager in responding to requests. On written requests and appropriate identification satisfactory to the company the Privacy Compliance Officer will advise the individual as to his or her personal information retained by the company. If information cannot be disclosed the individual will be given a reason for non-disclosure. An individual may have appended to a record any information that the company deems to be correct. A minimal administrative fee may be charged to supply the information.
Any complaints from an individual concerning the collection, use or disclosure of their personal information or concerning access to his or her personal information must be referred to the Privacy Compliance Officer In the event the complaint cannot be resolved internally to the individual’s satisfaction, he or she will be advised of further avenues or recourse.